Warranty
NU-SETLock Limited Warranty
Finish Warranty
Limited Lifetime PVD Finish Warranty: The Lifetime finishes use
advanced finishing technology (Physical Vapor Deposition) to create a
finish highly resistant to the effects of weather and normal wear and
tear. For Nu-Set Lock products purchased with Lifetime or PVD
finishes, Nu-Set Lock warrants the finish shall be free from defects in
material and workmanship from tarnishing, flaking, pitting, and
discoloring for the lifetime of the applicable product as long as the
original Purchaser occupies the residential premises upon which the
product was originally installed.
15 Year Limited Finish Warranty: The finish on Nu-Set Lock
products (excluding Lifetime PVD Finish and living finish products) is
protected by a durable topcoat designed to maintain the beauty and
quality of the product. For Nu-Set Lock products purchased with a 15
Year Limited Finish Warranty, Nu-Set warrants the finish shall be free
from defects in material and workmanship from tarnishing, flaking, and
discoloring for either a) five (15) years from date of purchase for
interior use or b) one (1) year from the date of purchase for exterior use;
as long as the original Purchaser occupies the residential premises upon
which the product was originally installed.
Living Finishes: Atmospheric conditions can cause staining and
alkaline etching that varies by geography. In addition, frequency of use
will cause the finish to gracefully age in appearance. These finish
changes are not considered manufacturing defects and are not covered
by this warranty. Rather, they are indicative of normal wear and tear and
reflect the essence of a living finish. Due to the nature of Nu-Set Lock
living finish products, they will wear over time and may already have
begun the process before reaching your home. No finish warranty is
offered on Nu-Set Lock living finish products, which are designed to
age and improve over time. Living finishes include raw brass, oil
rubbed bronze, stainless steel, and other non-lacquered or non-PVD
finishes.
Mechanical Warranty
Except as otherwise provided below, Nu-Set Lock warrants to
the original residential purchaser (the “Purchaser”) that each Nu-
Set Lock product shall be free of mechanical defect for as long
as the Purchaser occupies the residential premises upon which
the product was originally installed.This Mechanical Limited Warranty applies only to Products that were purchased from NU-SET or a NU-SET authorized seller, unless otherwise prohibited by law. NU-SET Products are legitimately sold only by authorized sellers who are required to follow NU-SET's policies, procedures, and quality control standards. NU-SET reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.
Exclusions from Warranty
1. All products are manufactured from the finest quality materials;
however, these products are susceptible to indentation and
imperfections due to specific processes, malleability of the material and
the elements of human intervention when crafting the product. Although
our internal safeguards protect us against shipping products of
unacceptable quality, an imperfection or surface blemish may be
considered the highest Quality Standard obtainable on a particular
product. Nu-Set is committed to producing each item to the most
stringent guidelines and quality of human ability and excellence;
however, all final decisions of Quality remain exclusively in the
discretion of Nu-Set Lock.
2. Any product which has been damaged as a result of installation
contrary to any of written installation instructions is not covered by this
warranty.
3. Any product which has been modified by any non-Nu-Set Lock
component is not covered by this Warranty.
4. Any product having a defect caused by neglect, misuse, abuse or
unreasonable or extraordinary use or maintenance is not covered by this
Warranty, including use in a commercial application.
5. Any product having a defect due to use of paints, solvents, or other
chemicals is not covered by this Warranty.
6. Any product that is used in combination with knobs, levers or trim of
other than those manufactured by Nu-Set Lock and designated for use
with the applicable locks or latches is not covered by this Warranty.
7. This Warranty is not transferable. Therefore, no transferee is covered
by this Warranty.
Remedies
If a claim is made under this Warranty and, after investigation by Nu-
Set Lock, proves to be valid, Nu-Set Lock will, at its sole option, either
repair or replace the defective product. Upon such repair or
replacement, the original remaining Warranty period will continue in
effect and be applicable to the repaired or replacement product. If a
product, which is the same as the Nu-Set Lock product or any part
covered by this Warranty has been discontinued at the time of repair or
replacement or if Nu-Set Lock determines, in its sole discretion, that
such repair or replacement is inappropriate, Nu-Set Lock reserves the
right to refund the original purchase price of the product. Except as
expressly provided in the Warranty to the contrary, NU-SET Lock
SHALL NOT BE OBLIGATED OR LIABLE FOR LABOR OR
OTHER COSTS RELATED TO INSTALLATION, REPAIR OR
REPLACEMENT OF A Nu-Set Lock PRODUCT OR FOR LOSS OF,
OR DAMAGE TO, ANY MATERIAL WHICH IS NOT SOLD BY
NU-SET LOCK.
Warranty Claims
Any product believed to be defective as covered by this warranty may
not be returned without prior written authorization from Nu-Set Lock or
Nu-Set Lock authorized Dealer or Retailer. All claims must be made
within thirty (30) days from the discovery of the alleged defect(s). Each
claim must be in writing, briefly describe the defect, be accompanied by
a proof of purchase and be received during the period of the warranty as
defined herein. The claimant must provide to his or her Nu-Set Lock
dealer or retailer other information and evidence reasonably required by
Nu-Set Lock and, if requested, must permit inspection of the product by
Nu-Set Lock or its representatives. If, after investigation, Nu-Set Lock
determines that the claim is valid, the remedy will be performed by or
on behalf of Nu-Set Lock in accordance with the above heading,
“Remedies”.
Limitation of Liabilities
Except as expressly provided in this warranty, (a) NU-SET LOCK MAKES NO
WARRANTIES, AND DISCLAIMS ALL, WARRANTIES,
REPRESENTATIONS AND GUARANTEES (WHETHER EXPRESS,
IMPLIED OR STATUTORY), INCLUDING, BUT NOT LIMITED TO, ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND (b) NU-SET LOCK SHALL NOT BE
OBLIGATED OR LIABLE FOR LABOR OR OTHER COSTS RELATED TO
INSTALLATION, REPAIR OR REPLACEMENT OR FOR LOSS OF, OR
DAMAGE TO, ANY MATERIAL WHICH IS NOT SOLD BY NU-SET LOCK.
NU-SET LOCK SHALL NOT, IN ANY EVENT, BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTIAL DAMAGES SUFFERED BY
PURCHASER. SOME STATES DO NOT ALLOW EXCLUSION OF
IMPLIED WARRANTIES, EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON THE LENGTH
OF AN IMPLIED WARRANTY, AND THEREFORE SOME OR THE ENTIRE
LAST SENTENCE UNDER THE ABOVE HEADING, “REMEDIES” AND
THE IMMEDIATELY PRECEDING TWO SENTENCES MAY NOT APPLY